Nabla | Trust Center
Nabla Trust Center
Security and compliance are the backbone of healthcare. At Nabla, we place security and privacy at the top of our agenda because it is fundamentally tied to our customers' experience of our products. Within the Nabla Trust Center, you can request key documentation and explore detailed Security, Privacy & AI Governance adherence.
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Compliance

SOC 2 Type 2

ISO 27001

HIPAA

CCPA

GDPR

EU AI Act

PIPEDA

CIS Level 2

Resources

SOC 2 Type II Report

October 2023 to September 2024

ISO/IEC 27001

September 2025

Pentest Executive Summary

April 2025

AI Model Card

CHAI version 1

AI Governance Whitepaper

Vulnerability Disclosure Policy

FAQs

Nabla follows HIPAA, GDPR, SOC2, ISO27001 and NIST Cybersecurity standards for security and privacy. We have a dedicated Information Security and Privacy team who is responsible for both internal audits and working with external auditors to ensure compliance.
Yes, Nabla has a collection of Information Security policies (25) that makes up our cybersecurity and compliance program. All policies are updated at minimum, annually.
Yes, Nabla logs all vendors and uses standard risk ranking methodologies for criticality of each. Critical and high vendors are audited annually. Within the audit, we review their certification and audit reports, complete security questionnaires, and review physical security requirements (where applicable). Reviews are documented within our GRC tool.
Nabla is a global organization and has clients across the world. U.S. based clients have data stored in U.S. regions within Google (GCP); all other clients are stored in EU Google (GCP) data centers. We also list our core vendors (subcontractors) on the bottom of this Trust Page.
By default, we don't store audio. Clinicians can optionally share feedback that may include de-identified data. We retain clinical notes for a short period of time (14 days), which is configurable by client based on geographic region requirements.
Data is encrypted via HTTPS (TLS 1.2+) in transit and via AES256 at rest.
Nabla tracks current AI regulations in relation to our product at a state and federal level. We have a dedicated AI Governance team and documented policy which includes a published model card.
Yes. While Nabla is not considered high risk under the EU AI Act, we still follow requirements including published transparency standards on our model.
Nabla will update all documents automatically in the Trust Portal once available. Further document requests can be sent to [email protected].

Monitoring

Continuously monitored by Secureframe

Subprocessors

Nabla has worldwide operations. Separate data hosting environments are used for our U.S. clients.

Google Cloud

Infrastructure Hosting Central Region (USA) Belgium (All Non-USA)

Azure

API Management, Speech to Text Operations (No PHI)

Front

Support Ticketing (No PHI)

Monitoring

Organizational Management

Cybersecurity Insurance
Cybersecurity insurance has been procured to help minimize the financial impact of cybersecurity loss events.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Advisor Meetings on Security
Senior management and/or board of directors meets at least annually to review business goals, company initiatives, resource needs, risk management activities, and other internal/external matters. The information security team meets at least annually to discuss security risks, roles & responsibilities, controls, changes, audit results and/or other matters as necessary.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Performance Reviews
Internal personnel are evaluated via a formal performance review at least annually
New Hire Screening
Hiring managers screen new hires or internal transfers to assess their qualifications, experience, and competency to fulfill their responsibilities. New hires sign confidentiality agreements or equivalents upon hire.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Organizational Chart
Management maintains a formal organizational chart to clearly identify positions of authority and the lines of communication, and publishes the organizational chart to internal personnel.

Communications

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Terms of Service
Terms of Service or the equivalent are published or shared to external users.
Communication of Critical Information
Critical information is communicated to external parties, as applicable.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.

Access Security

Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Encryption-at-Rest
Service data is encrypted-at-rest.
Least Privilege in Use
Users are provisioned access to systems based on principle of least privilege.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually

Availability

Automated Backup Process
Full backups are performed and retained in accordance with the Business Continuity and Disaster Recovery Policy.
Backup Restoration Testing
Backed-up data is restored to a non-production environment at least annually to validate the integrity of backups.
Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.
High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.

Change Management

Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Segregation of Environments
Development, staging, and production environments are segregated.
Baseline Configurations
Baseline configurations and codebases for production infrastructure, systems, and applications are securely managed.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Software Change Testing
Software changes are tested prior to being deployed into production.

Confidentiality

Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Access to Customer Data is Restricted
Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.
Tracking a Security Incident
Identified incidents are documented, tracked, and analyzed according to the Incident Response Plan.
Lessons Learned
After any identified security incident has been resolved, management provides a "Lessons Learned" document to the team in order to continually improve security and operations.

Network Security

Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Risk Assessment

Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.
Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.